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A unique shopping experience at the airport with Aelia Duty Free

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Terms & Conditions


These General Terms and Conditions of Use govern all relations between:

The company LAGARDERE DUTY FREE, a joint-stock company with capital of 5,853,930 euros, listed in the Trade and Companies Register of Nanterre under number 380 253 518, whose registered office is located at 4-6 Avenue d’Alsace, 92400 Courbevoie (hereinafter the “Company”), contact tel. +33 (01) 46 41 78 00 published on the website with the following url: www.aeliadutyfree.com and its variants in other countries (hereinafter the “Site”).

Prior to any use of the Click & Collect service, the user of the Site acknowledges that he has read and understood them and expressly declares that he accepts them by flagging the relevant consent on the Site.


To optimise the Site’s functionalities, cookies may be activated which make it possible to record information related to the computer, tablet device or mobile phone of Site users (please see the “Personal Data and Cookies Policy” section on the Site).
The mere fact of visiting and browsing on the Site implies that the visitor fully and unconditionally accepts all of these general terms and conditions of use (hereinafter the “General Terms and Conditions”).
A new version will be made available whenever the Company makes amendments to it, which it reserves the right to do at any time.


The Company is part of the Lagardère Travel Retail group, which, through the companies in its group based in France and abroad (hereinafter the “LTR Group”) operates retail outlets located in public areas and restricted areas located in various airports in France and abroad.  The Site aims at enabling travellers departing from the airports at which the LTR Group has retail outlets in a restricted area to familiarise themselves in advance with the range of products offered at these outlets, and to reserve products[1] before their departure, so as to facilitate their purchase when they visit the retail outlet at their departure or arrival terminal[2] (hereinafter the “Service”).  

The Service is aimed at a clientèle of non-professional individuals, for their personal use. The Company reserves the right not to complete a Click & Collect transaction for any legitimate reason, and, in particular, if the quantity of products does not correspond to personal use.  

These General Terms and Conditions define the conditions under which the Company offers the Service to its clients (hereinafter, the “User” or “Users”), free of charge and without obligation.

The Service excludes all sales made online or remotely. For this reason, the Site and the Service are not subject to French regulations that apply to remote sales, in particular the provisions of articles L. 121-24 et seq. of the French Consumer Code.


Users of the Service are able to check whether or not the products offered are present at the outlets located in the terminal of their departure or arrival airport***.

For regulatory reasons,tobacco products (cigarettes, cigars, cigarillos, rolling tobacco) are excluded from the Service.

The Service may be accessed by the User exclusively between 5 days and 12 hours before his/her flight.

Access to the Service requires the Users of the Service to provide their personal information (surname, first name, date of birth) and a valid, up-to-date email address, along with the date and the number of their one-way or return flight*** and the name of their airline. The provision of this information constitutes an indispensable and mandatory condition for the performance of the Service. To facilitate the Service, Users can also provide a valid mobile phone number.

By filling the registration form, Users give their express consent to being contacted by email and/or by telephone at the email address and on the telephone number that they provide upon registration, exclusively for the performance of the Service.

The Company does not guarantee to the User of the Site that products will be available at the time of their actual visit to the retail outlet.

Once at the airport, to take advantage of this Service, Users must supply the information required to the cashier, so that the cashier can fill in the registration form.

To this end, Users declare that they are providing full and accurate personal information, so that they can be specifically identified in any situation.

Users agree to the use of the electronic messaging service and/or their telephone number, if need be, for the transmission of the information necessary for use of the Service.

For all questions pertaining to the Site and/or the Service, the User may contact the customer services team by clicking here.


Some of the product categories presented in the context of the Site may be subject to specific regulations.

Thus, the regulated products, tobacco and alcohol and by products thereof, will not be supplied or sold at the Company's outlets to minors aged under 18 years of old, pursuant to articles L. 3342-1 and L. 3511-2-1 of the French Code of Public Health.

Moreover, the quantities of products that can be bought are subject to the customs regulations of each country concerned, which draw up their own rules regarding product import allowances. The Site provides information, on a purely indicative basis, about these customs allowances, and this information cannot under any circumstances result in the Company's liability being incurred. Consequently, it is incumbent upon all purchasers of products to familiarise themselves with the rules that apply to them depending on their journey: country of departure, stopovers, destination.


The Company does all possible to keep the Site in operation.

The User acknowledges that, notwithstanding all the resources deployed by the Company, the Internet presents specific technical aspects which mean that the Company cannot guarantee absolute continuity in terms of access to the Service and response times, or security in the transmission of data.

In all cases, the information and the Service offered on the Site:
- may be interrupted due to force majeure or circumstances beyond the control of the Company or facts which are not under the Company's responsibility;
- may contain errors of a technical or human nature.

The Company's liability cannot be incurred in the event of a fault which might arise by dint of the use of the Service by the User, or the impossibility of having access thereto.


The content and all the data and information on the Site put online by the Company fall under French and international legislation on copyright and intellectual property.  The Company is the holder of all intellectual property rights related to the Site, which belong to it or for which it holds the relevant user rights. Use of the Site does not confer any intellectual property right on Users to the constituent elements of the Site.

The items accessible on the Site, in particular those that take the form of texts, photographs, images, icons, maps, sounds, videos, software, databases and data are also protected by the intellectual and industrial property rights and other private rights that the Company holds or for which it holds user rights.

Unless explicitly stated, the User cannot, under any circumstances, reproduce, represent, amend, transmit, publish, or adapt, on any medium whatsoever, by any method whatsoever, or use in any way whatsoever, all or part of the Site, without the Company's express prior consent.

Any use which breaches the provisions of this article or the rights of the owners of the products, trademarks and models filed, will amount to piracy and may be punished under the terms of the French Intellectual Property Code.


The Site may include links to other websites or other sources on the Internet. Insofar as it cannot control these external sites and sources, the Company cannot under any circumstances be held liable for the provision of said external sites and sources, and cannot bear any liability as to the content, advertisements, products, services or any other material available on, or from, said external sites or sources. 
Furthermore, the Company formally prohibits the creation of hypertext links to the Site or to the secondary pages thereof, without its prior written consent.


The Company is not responsible for any potential indirect, incidental or accessory harm that is directly or indirectly linked to the use of the Service or the inability to use it, and in particular, to delays, interruptions or errors in transmission, losses, alterations or disappearances of data, contamination by a virus, loss of profits, operational losses or loss of opportunity.   
In particular, the Company assumes no liability for damages which could be caused to the IT equipment of the User after he/she has accessed this Site, or the use or download of any of the items thereof (data, texts, images, videos or sounds, etc.).

The Company does not have any control over Users’ ability to use the Service.

The Company is not responsible to Users of the Site for the quality of the products manufactured by suppliers, or for whether or not said products meet users’ expectations.

Neither is the Company responsible for any modifications to the airport or departure terminal which could have the effect of preventing it from delivering the Service. 


The Company collects different technical information such as the IP address of the User of the Service or the type of browser used, in the context of its general administration.

The processing of personal Data under the Service shall be governed by the “Personal Data and Cookies Charter for the Aelia Duty Free Site
The information collected may not, under any circumstances, be disclosed to companies other than those in the LTR Group, for the purposes of commercial prospecting.

Data used for the purposes of commercial prospecting, in all cases, will only be disclosed to the companies in the LTR Group once the consent of the User of the Service has been collected.

As an exception to the above rule, the Company may be required to disclose personal data in order to comply with legal obligations or in the context of legal proceedings.  

The collection and use of the data collected is carried out in accordance with the laws and regulations in effect and has been the subject of a simplified declaration to the CNIL, under number: 1759993.

The data controller is the company LAGARDERE DUTY FREE, 4-6 Avenue d’Alsace 92400 Courbevoie.

The collection of data is effected by means of a “cookie” known as “aelia-airport”.

Users of the Service are notified that they have a right of access, modification, correction and deletion of data that concerns them, in accordance with the “Data Protection and Freedoms” Law of 6 January 1978 and with EU Regulation 2016/679 (General Data Protection Regulation).

In this respect, Users of the Service may, at any time:

- modify or delete, in full or in part, their personal data,
- object, free of charge and without justification, to the use of personal information about them being used for the purposes of commercial prospecting, 
- object to personal information that concerns them being kept by the Company.

Users of the Service may take these steps by contacting the customer services department by clicking here 

The email shall, in all cases, include the username of the User of the Site, a photocopy of their identity document and the details of any modifications and/or deletions that they wish to make.


The Company uses the technology of “cookies” on its Site. A cookie is a text file that may be saved on a device when the User consults the Site with browser software. 
Users are notified that, when they connect to the Site, Cookies are installed on their device (computer, tablet device, smartphone, etc.) for the proper functioning of the Services, or on their browser, subject to the choice expressed by the user with regard to cookies; this choice may be altered at any time. 

Users remain free to object to the saving of “cookies” by changing the settings in their Internet browser accordingly. 
To find out more, click on the “Personal Data and Cookies Charter for the Aelia Duty Free Site


These General Terms and Conditions shall be governed by French law.

The courts of Nanterre shall be the only courts with jurisdiction to hear any disputes to which the General Terms and Conditions may, for any reason, give rise.


Opt-in: I hereby consent my personal data processing for marketing purposes

[1] The Service only concerns the products available in the Perfumes/cosmetics, alcohol, confectionery and food and drink categories.

[2] On the publication date of these General Terms and Conditions, the Service is only accessible in the arrivals lounge at Geneva airport.

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